fe99 Privacy Policy

Introduction

Welcome to fe99. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how fe99 collects, uses, stores, and safeguards the personal data of players who register and use our online casino and sports betting platform, which is accessible to users across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond.

By accessing or using the fe99 platform — whether you are browsing our slots, placing cricket bets, playing live casino games, or transacting via bKash, Nagad, or Rocket — you agree to the terms outlined in this Privacy Policy. Please read it carefully. If you disagree with any part of this policy, we recommend you discontinue use of our services.

Information We Collect

fe99 collects personal data only to the extent necessary to provide a safe, fair, and functional gambling experience. The categories of information we collect include the following:

• Registration data: full name, date of birth, email address, mobile number, and your chosen username and password.
• Identity verification documents: national ID card (NID), passport, or other government-issued documents submitted during KYC verification.
• Financial data: transaction histories, deposit and withdrawal amounts in Bangladeshi Taka (৳), and the mobile banking or payment account numbers used (bKash, Nagad, Rocket, Upay, or bank account details).
• Device and usage data: IP address, device type, browser, operating system, referring URLs, pages visited, session duration, and in-game activity logs.
• Communications: any messages or support requests you send us via email, live chat, or our contact form, along with our responses.

We do not collect sensitive data such as religious beliefs, political opinions, or biometric data. Age verification is conducted to confirm you are 21 years or older, as required for lawful use of gambling services.

How We Use Your Information

The data we collect serves clear, legitimate purposes related to the operation of the fe99 platform. Specifically, we use your personal information to:

• Create and manage your fe99 player account, including login authentication and account security.
• Process deposits and withdrawals through bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other supported payment channels.
• Verify your identity (KYC) to comply with responsible gaming obligations and prevent underage gambling, fraud, and money laundering.
• Deliver personalised promotions, bonuses, and game recommendations relevant to your activity on the platform — only with your consent.
• Provide customer support, respond to complaints, and resolve disputes in both English and Bengali.
• Analyse platform performance, improve our games and services, detect technical issues, and carry out internal research and analytics.

Sharing of Information

fe99 does not sell, trade, or rent your personal data. We may share limited data with trusted third parties only where it is strictly necessary for the following purposes:

• Payment processors: We share transaction data with payment service providers (such as bKash and Nagad) solely to complete your financial transactions securely.
• Technology and security partners: Game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) and fraud-prevention partners may receive session or activity data necessary for game integrity and platform security.
• Legal compliance: If required by applicable law, court order, or regulatory authority, we may disclose personal data to the extent mandated.

Any third party that receives your data from fe99 is contractually obligated to keep it confidential, use it only for the agreed purpose, and apply security standards no lower than those we apply ourselves.

Cookies and Tracking

fe99 uses cookies and similar tracking technologies to improve your browsing experience, remember your login session, and understand how players navigate our platform. Cookies are small data files placed on your device by your web browser when you visit our site. They do not contain viruses or malicious code.

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of your fe99 account, including the ability to stay logged in or access personalised content. We use strictly necessary cookies (for platform function), analytical cookies (for performance monitoring), and preference cookies (for language and session memory) only.

Payment Data Security

Deposits and withdrawals on the fe99 platform are handled via trusted local payment services, including bKash, Nagad, Rocket, and Upay, as well as major Bangladeshi banks. We apply the highest level of encryption to all payment-related data. Your full bank account number or mobile wallet PIN is never stored on fe99 servers — we receive only the minimum data required to confirm and complete a transaction.

Data Retention

fe99 retains your personal data for as long as your account remains active and for a defined period after account closure. This period is required to satisfy legitimate business interests such as dispute resolution, fraud investigation, and compliance with applicable record-keeping requirements.

When data is no longer required, fe99 will securely delete or anonymise it so that it can no longer be linked to your identity. If you request deletion of your account and data, we will process your request within a reasonable timeframe, subject to any legal retention obligations that may apply.

Your Rights

As a player on the fe99 platform, you have the following rights with respect to your personal data. You may exercise these rights at any time by contacting our support team:

• Right of access: You may request a copy of all personal data we hold about you.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you may ask us to correct it.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purpose it was collected, subject to applicable legal obligations.
• Right to object: You may object to certain types of data processing, including direct marketing, at any time.
• Right to withdraw consent: Where we process your data on the basis of your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact our support team at [email protected]. We will respond to all valid requests within 30 days. In complex cases, this period may be extended by up to an additional 60 days, with prior notice.

Data Security

fe99 implements a range of technical and organisational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting data access to authorised personnel only, and regular security audits.

While fe99 takes all reasonable precautions to safeguard your data, no online system can guarantee absolute security. In the event of a data breach that is likely to affect your rights or interests, we will notify you promptly and take immediate steps to contain and remediate the breach.

Children's Privacy

fe99 is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we discover that personal data has been collected from a minor, we will delete it immediately. If you believe a minor has registered on the fe99 platform, please contact us at [email protected] without delay. Parents and guardians are encouraged to use parental controls and monitoring tools to prevent minors from accessing gambling platforms.

Changes to This Policy

fe99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, applicable law, or regulatory requirements. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of the fe99 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your personal data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way fe99 handles your personal data, our dedicated support team is available 24/7 in both English and Bengali.

Email us at: [email protected]

We aim to respond to all privacy-related enquiries within 2 business days. Your trust matters to us — at fe99, protecting your personal data is not just a legal obligation, it is a core part of who we are.